PRIVACY POLICY
Last Updated: January 2026
Our Privacy Commitment
Secure Data
Your information is protected with industry-standard encryption.
Never Sold
We never sell your personal data to third parties.
Minimal Data
We only collect what’s necessary to serve you.
Your Control
You can access, update, or delete your data anytime.
KEHA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.kehaartisan.com] or make a purchase from us.
By using our website and services, you consent to the practices described in this policy. Please read this Privacy Policy carefully. If you do not agree with the terms, please do not access or use our website.
1. Information We Collect
Personal Information You Provide
When you place an order, create an account, or contact us, we may collect:
- Contact Information: Full name, email address, phone number (WhatsApp)
- Shipping Information: Delivery address, including province, city, district (kecamatan), and postal code
- Payment Information: Payment method selected, transaction details (processed securely by third-party payment gateway)
- Account Information: Username, password (encrypted), order history, wishlist
- Communication: Messages, inquiries, or feedback you send us
Information Collected Automatically
When you browse our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, referring website
- Location Data: General geographic location based on IP address
- Cookies & Tracking: Information collected through cookies and similar technologies (see Section 5)
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Processing & Fulfillment
- Process and fulfill your orders
- Calculate shipping costs and delivery times
- Send order confirmations and shipping updates via WhatsApp and email
- Handle returns, refunds, and customer service inquiries
Communication
- Respond to your inquiries and provide customer support
- Send transactional messages (order updates, shipping notifications)
- Send promotional emails and offers (only with your consent, and you can unsubscribe anytime)
Website Improvement
- Analyze website usage to improve user experience
- Personalize your browsing experience
- Monitor and prevent fraudulent activities
- Ensure website security and functionality
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and prevent harm
- Protect our rights, privacy, safety, or property
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party companies to help us operate our business:
| Provider Type | Purpose | Data Shared |
|---|---|---|
| Payment Gateway (Xendit) | Process payments securely | Payment details, order amount |
| Shipping Couriers (JNE, J&T, SiCepat, etc.) | Deliver your orders | Name, address, phone number |
| Analytics (Google Analytics) | Understand website usage | Anonymized browsing data |
| Email/WhatsApp (Communication tools) | Send order notifications | Name, contact info, order details |
All service providers are contractually obligated to protect your data and use it only for the specified purposes.
Legal Requirements
We may disclose your information if required to:
- Comply with a legal obligation, court order, or government request
- Protect and defend our rights or property
- Prevent fraud or illegal activities
- Protect the safety of our users or the public
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner. We will notify you before your data is transferred and becomes subject to a different privacy policy.
4. Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it:
- SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL (Secure Socket Layer) technology
- Secure Payment Processing: We never store your complete credit card or bank details; all payments are processed through secure, PCI-compliant payment gateways
- Password Protection: Account passwords are encrypted and never stored in plain text
- Access Controls: Only authorized personnel have access to customer data, on a need-to-know basis
- Regular Security Updates: We regularly update our systems and software to address security vulnerabilities
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function (e.g., shopping cart, login sessions) |
| Analytics Cookies | Help us understand how visitors use our website (e.g., Google Analytics) |
| Functional Cookies | Remember your preferences (e.g., language, recently viewed products) |
| Marketing Cookies | Track your activity to deliver relevant ads (only with consent) |
Managing Cookies
You can control cookies through your browser settings:
- Block all cookies: You can set your browser to block all cookies, but this may affect website functionality
- Delete cookies: You can delete cookies that have already been stored on your device
- Cookie preferences: Some browsers allow you to manage cookies on a site-by-site basis
Please note that disabling certain cookies may impact your experience on our website.
6. Your Rights & Choices
You have the following rights regarding your personal information:
✅ Right to Access
You can request a copy of the personal data we hold about you.
✅ Right to Correction
You can ask us to update or correct any inaccurate information.
✅ Right to Deletion
You can request that we delete your personal data, subject to legal retention requirements.
✅ Right to Object
You can object to certain types of processing, such as marketing communications.
✅ Right to Data Portability
You can request your data in a structured, commonly used format.
✅ Right to Withdraw Consent
Where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at hello@yourbrand.com or via WhatsApp. We will respond to your request within 30 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (legal/tax requirements) |
| Account information | Until account deletion request |
| Marketing preferences | Until you unsubscribe |
| Website analytics | 26 months (anonymized) |
When data is no longer needed, we securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms, courier tracking pages). We are not responsible for the privacy practices of these external sites.
We encourage you to read the privacy policies of any third-party sites you visit. This Privacy Policy applies only to our website and services.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.
10. International Data Transfers
Our primary operations are based in Indonesia. If you access our website from outside Indonesia, please be aware that your information may be transferred to, stored, and processed in Indonesia.
By using our website, you consent to the transfer of your information to Indonesia, where data protection laws may differ from those in your country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make changes:
- We will update the “Last Updated” date at the top of this page
- For significant changes, we may notify you via email or a prominent notice on our website
- Your continued use of our website after changes constitutes acceptance of the updated policy
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
KEHA
Email: hello@kehaartisan.com
WhatsApp: +62 821-3949-1289
Business Hours: Monday – Saturday, 9AM – 6PM WIB
We aim to respond to all privacy-related inquiries within 7 business days.
Thank you for trusting [Brand Name] with your personal information. Your privacy matters to us.
Questions About Your Privacy?
We’re committed to transparency. If you have any concerns about how we handle your data, please don’t hesitate to reach out.